Privacy and Cookie Policy
Privacy policy
Last Updated On 02-May-2024
Effective Date 02-May-2024
This Privacy Policy describes the policies of Trails and Travel CC, The Crest Estate Office Park, 154 Goedemoed Rd, Durbanville, Western Cape 7550, South Africa, email: info@trailsandtravel.co.za, phone: +27 (0) 73 664 0699, on the collection, use and disclosure of your information that we collect when you use our website ( trailsandtravel.co.za ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
Information We Collect:
We will collect and process the following personal information about you:
Name
Email
Mobile
Date of Birth
Address
Payment Info
How We Use Your Information:
We will use the information that we collect about you for the following purposes:
Marketing/ Promotional
Testimonials
Customer feedback collection
Processing payment
Support
Administration info
Manage customer order
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
Retention Of Your Information:
We will retain your personal information with us for 5 years or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@trailsandtravel.co.za. We will respond to your request in accordance with applicable law.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy below.
Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Third Party Links & Use Of Your Information:
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Trails and Travel CC, 9 Sauvignon Park, Smuts Avenue, Somerset West, 7130, South Africa, email: info@trailsandtravel.co.za. We will address your concerns in accordance with applicable law.
Cookie policy
Effective Date: 02-May-2024
Last Updated: 02-May-2024
What are cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Types of Cookies we use
Necessary
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
| COOKIE | DURATION | DESCRIPTION |
|---|---|---|
| wpEmojiSettingsSupports | session | WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user's browser can display emojis properly. |
| __cf_bm | 1 hour | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
| AWSALBCORS | 7 days | Amazon Web Services set this cookie for load balancing. |
| opt_out | 1 year | This cookie is used for preventing the installation of third party advertiser or other cookies on the browser. |
| gdpr | past | Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry. |
| cookieyes-consent | 1 year | CookieYes sets this cookie to remember users' consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors. |
| elementor | never | The website's WordPress theme uses this cookie. It allows the website owner to implement or change the website's content in real-time. |
Functional
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
| COOKIE | DURATION | DESCRIPTION |
|---|---|---|
| yt-remote-device-id | never | YouTube sets this cookie to store the user's video preferences using embedded YouTube videos. |
| LAST_RESULT_ENTRY_KEY | never | The cookie ytidb::LAST_RESULT_ENTRY_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future. |
| yt-player-headers-readable | 7 never | The yt-player-headers-readable cookie is used by YouTube to store user preferences related to video playback and interface, enhancing the user's viewing experience. |
| yt-remote-connected-devices | never | YouTube sets this cookie to store the user's video preferences using embedded YouTube videos. |
| yt-remote-session-app | session | The yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player. |
| yt-remote-cast-installed | session | The yt-remote-cast-installed cookie is used to store the user's video player preferences using embedded YouTube video. |
| yt-remote-session-name | session | The yt-remote-session-name cookie is used by YouTube to store the user's video player preferences using embedded YouTube video. |
| yt-remote-cast-available | session | The yt-remote-cast-available cookie is used to store the user's preferences regarding whether casting is available on their YouTube video player. |
| yt-remote-fast-check-period | session | The yt-remote-fast-check-period cookie is used by YouTube to store the user's video player preferences for embedded YouTube videos. |
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
| COOKIE | DURATION | DESCRIPTION |
|---|---|---|
| _gcl_au | 3 months | Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services. |
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
| vuid | 1 year 1 month 4 days | Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos on the website. |
| CLID | 1 year | Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited. |
| MR | 7 days | This cookie, set by Bing, is used to collect user information for analytics purposes. |
| SM | session | Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains. |
| uid | 1 year 24 days | This is a Google UserID cookie that tracks users across various website segments. |
| demdex | 6 months | The demdex cookie, set under the domain demdex.net, is used by Adobe Audience Manager to help identify a unique visitor across domains. |
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
| COOKIE | DURATION | DESCRIPTION |
|---|---|---|
| SRM_B | 1 year 24 days | Used by Microsoft Advertising as a unique ID for visitors. |
| _uetvid | never | Bing Ads sets this cookie to engage with a user that has previously visited the website. |
| _uetsid | never | Bing Ads sets this cookie to engage with a user that has previously visited the website. |
| AWSALB | 7 days | AWSALB is an application load balancer cookie set by Amazon Web Services to map the session to the target. |
Advertisement
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.
| COOKIE | DURATION | DESCRIPTION |
|---|---|---|
| YSC | session | Youtube sets this cookie to track the views of embedded videos on Youtube pages. |
| VISITOR_INFO1_LIVE | 6 months | YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface. |
| VISITOR_PRIVACY_METADATA | 6 months | YouTube sets this cookie to store the user's cookie consent state for the current domain. |
| PREF | 8 months | PREF cookie is set by Youtube to store user preferences like language, format of search results and other customizations for YouTube Videos embedded in different sites. |
| test_cookie | 15 minutes | doubleclick.net sets this cookie to determine if the user's browser supports cookies. |
| yt.innertube::nextId | never | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
| yt.innertube::requests | never | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
| MUID | 1 year 24 days | Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations. |
| ANONCHK | 10 minutes | The ANONCHK cookie, set by Bing, is used to store a user's session ID and verify ads' clicks on the Bing search engine. The cookie helps in reporting and personalization as well. |
| IDE | 1 year 24 days | Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile. |
| uuid2 | 3 months | The uuid2 cookie is set by AppNexus and records information that helps differentiate between devices and browsers. This information is used to pick out ads delivered by the platform and assess the ad performance and its attribute payment. |
| dpm | 6 months | The dpm cookie, set under the Demdex domain, assigns a unique ID to each visiting user, hence allowing third-party advertisers to target these users with relevant ads. |
| CMID | 1 year | Casale Media sets this cookie to collect information on user behaviour for targeted advertising. |
| CMPS | 3 months | CasaleMedia sets CMPS cookie for anonymous user tracking based on users' website visits to display targeted ads. |
| CMPRO | 3 months | CasaleMedia sets CMPRO cookie for anonymous usage tracking and targeted advertising. |
| mv_tokens | 14 days | Mediavine Exchange sets this cookie to create a unique ID for the visitor, allowing third-party advertisers to target the visitor with relevant advertisements. |
| anj | 3 months | AppNexus sets the anj cookie that contains data stating whether a cookie ID is synced with partners. |
| cf | past | Used to present the visitor with relevant content advertisement. |
| cip | past | Presents the user with relevant content and advertisements, and facilitates real-time bidding for advertisers. |
| cnac | past | Used to present the visitor with relevant content advertisement. |
| car | past | Used to present the visitor with relevant content advertisement. |
| callback | past | ID5 sets this cookie to collect data on visitor behaviour from multiple websites in order to present more relevant advertisements. This also allows the website to limit the number of times that the visitor is shown the same advertisement. |
| cto_bundle | 1 year 24 days | Criterio sets this cookie to provide functions across pages. |
| _rxuuid | 1 year | Unruly Media sets this cookie to store information on how the end user uses the website and any advertising that the end user may have seen before visiting the said website. |
Uncategorized
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
| COOKIE | DURATION | DESCRIPTION |
|---|---|---|
| _cfuvid | session | Description is currently not available. |
| XANDR_PANID | 3 months | Description is currently not available. |
| receive-cookie-deprecation | 1 year 1 month 4 days | Description is currently not available. |
| mv_tokens_eu-v1 | 14 days | Description is currently not available. |
| am_tokens | 14 days | Description is currently not available. |
| am_tokens_eu-v1 | 14 days | Description is currently not available. |
| criteo | 14 days | No description available. |
| C | 1 month | Description is currently not available. |
| tvid | 1 year | No description available. |
| tv_UICR | 1 month | Description is currently not available. |
| optout | past | No description available. |
| gpp | past | Description is currently not available. |
| app_version | never | No description available. |
| HWWAFSESID | session | No description available. |
| HWWAFSESTIME | session | No description available. |
| ayl_visitor | 1 month | This cookie is set by omnitagjs. This cookie stores the data of the visitor, this collected information is used to show relevant advertisements to the user based on user interest. |
| brwsr | 1 year 1 month 4 days | This cookie is set by the provider Impact Radius. This cookie is used for affiliate marketing. |
| userCountry | session | The website's WordPress theme uses this cookie. It allows the website owner to implement or change the website's content in real-time. |
Manage cookie preferences
Cookie Settings
You can change your cookie preferences any time by clicking the button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser’s official support documents.